⚠ This policy is a working draft. Have it checked against Nepali consumer and tourism law, and against your payment provider’s terms, before you rely on it.

Insurance is a condition of travelling with us

Not a recommendation. Every trekker, on every trip, must hold travel insurance, and we check the policy before departure. A trip cannot start without it.

What the policy has to cover

• Trekking to the maximum altitude of your route. Many standard policies stop at 3,000 m or 4,000 m. Check the number, not the word “trekking”. Your itinerary states the maximum altitude.
• Helicopter evacuation and repatriation. A rescue from the Khumbu is expensive and is paid for before the helicopter lifts. Without cover, somebody has to guarantee that cost on the spot.
• Emergency medical treatment and hospitalisation in Nepal.
• Peak climbing, specifically named, if you are booking a climbing trip. Trekking cover is usually not enough for Island Peak or Lobuche East.
• Trip cancellation and curtailment, which protects you rather than us, and is worth having.

What we need from you

Before departure, send us the insurer’s name, the policy number, the emergency assistance telephone number and the altitude limit. We keep these with your trip file so that if something happens on the trail your guide can start the process immediately rather than searching your rucksack for a document.

How a rescue actually works

Your guide assesses, and descent is always the first treatment for altitude illness. If a helicopter is needed, we coordinate it from Kathmandu with your insurer’s assistance line. Rescue operators in Nepal usually require a guarantee of payment before flying, which is the practical reason the cover has to be real and the policy number has to be in our hands.

We do not receive commission on evacuations, and we will not call one that is not needed.