Terms and conditions

1. Who these terms are between

These terms apply between you and Soulful Nepal Holidays, a company registered in Nepal (registration 193597/075/076), when you book any trip, tour, accommodation or transport through this website or by email with our team.

2. Booking and confirmation

A booking exists once your deposit or full payment has gone through, at which point it is confirmed and we send you a confirmation email. Until then, nothing is reserved and no price is held. The trip as described on this website when you booked, together with any written changes we agree with you and these terms, is the whole agreement.

3. Payment

Set out on our payment page, which forms part of these terms.

4. Cancellation

Set out on our cancellation page, which forms part of these terms.

5. Insurance

Travel insurance meeting the requirements on our insurance page is a condition of travel. We may refuse to start a trip if adequate cover cannot be evidenced, and no refund is due in that situation.

6. Your fitness and your honesty about it

You are responsible for telling us, before booking, about any medical condition, medication, injury or dietary requirement that could affect your safety or the group’s. We treat that information confidentially and we use it to plan properly. Withholding it is the single most common cause of a trip going wrong.

High-altitude trekking carries risk that cannot be removed, including altitude illness, which can affect fit and unfit people alike. You accept that risk by booking.

7. Authority of the guide

Your guide may alter or end any part of the trip where safety requires it. If you leave the group against your guide’s advice you do so at your own risk and the trip ends for you at that point, with no refund.

8. Permits and documents

We obtain trekking permits, park fees and restricted-area permits as listed in your itinerary. You are responsible for your passport, your Nepal visa and any onward visa, and for the passport being valid for at least six months beyond your travel dates. A permit refused because of an incorrect document is not refundable.

9. What we are not liable for

We are not liable for loss, delay or additional cost caused by events outside our reasonable control, including weather, flight cancellation, road closure, landslide, earthquake, strike, epidemic, government action or civil disturbance. Our liability for anything within our control is limited to the amount you paid us for the trip.

Nothing in these terms limits liability for death or personal injury caused by our negligence, which cannot be excluded under Nepali law.

10. Photography

We may use photographs taken on a trip for our own marketing. Tell us if you would rather not appear in them and we will not use images of you. We will never publish a photograph of you with your name attached without asking first.

11. Complaints

If something is wrong on the trail, tell your guide immediately so it can be fixed while it still can be. If it cannot be resolved there, write to us within 28 days of the trip ending and we will respond within 14 working days.

12. Law

These terms are governed by the law of Nepal and the courts of Kathmandu have jurisdiction.

13. Changes to these terms

The terms that apply to your booking are the ones published on the day you booked. We will not apply a later change retrospectively.