Privacy policy
What we collect, why we need it, who ever sees it, and how to make us delete it.
The short version
We collect what we need to run your trip and to answer your questions. We do not sell it, we do not trade it, and we do not send you marketing you did not ask for.
Who we are
Soulful Nepal Holidays, Saat Ghumti Marg, Thamel, Kathmandu, Nepal (company registration 193597/075/076). You can reach us about anything on this page at hello@soulfulnepal.com.
What we collect
- When you enquire: your name, email, and whatever you tell us about the trip you are considering.
- When you book: passport details, date of birth, nationality and emergency contact, because permits legally require them. Insurance policy details, because we check them.
- Health information you choose to share so that we can plan safely. We treat this as confidential and share it only with the guide leading your trip.
- Payment information is handled by our payment provider. We do not store card numbers.
- Basic technical data, such as your browser type and the pages you visit, which our hosting and security tools record to keep the site running and free of spam.
Who we share it with
Only where the trip requires it: the government departments that issue your permits, the airline for a domestic flight, the lodge or hotel holding your room, and your guide. Your insurer and a rescue operator in an emergency. Nobody else. If you message us on WhatsApp, that conversation is also covered by WhatsApp’s own privacy terms.
How long we keep it
Booking records for as long as Nepali tax and accounting law requires us to keep them. Enquiries that never became bookings for two years, after which they are deleted.
Your rights
Write to hello@soulfulnepal.com and you can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. We will do that within 30 days, except where tax law requires us to keep a booking record.
Cookies
This site uses cookies that are needed for it to work, such as keeping the contents of your trip bag and your booking session, and Cloudflare Turnstile, which checks our forms for spam. We do not use cookies to show you advertising.
Changes
If this policy changes materially we will say so on this page with the date of the change. Last updated 25 October 2026.
Ask us something difficult.
Altitude. Lukla weather. Guide licensing. What the price excludes. Whether a route is realistic for your fitness. Start with the question you actually have.